At R-E-M we are committed to protecting your
privacy and on-line security.
All information that you submit to us is treated with the utmost care
and confidentiality. This information is exclusively for the purposes
of processing your request, providing you with the best shopping experience
and ensuring your complete customer satisfaction.
R-E-M guarantees that the information you supply to us will not be
divulged to any third party other than reputable third parties who will
deliver your order. You should be aware however, that if requested by
an official body investigating suspected illegal activity, we are entitled
to provide Personal Information.
Unless otherwise instructed, R-E-M will send you news of offers and
promotions from time to time of our new special offers and discount promotions.
We will cease to send you this information as soon as you request us
to stop. This guarantee protects you from unwanted junk mail.
When you order products through R-E-M, you may be required to complete
one or more booking forms. These supply us with relevant information
such as your name, address, telephone number, e-mail details, credit
card numbers and so on. This data is necessary for our computer to process
At all stages of your online transaction, your credit details are protected
by the most sophisticated encryption methods.
Your data is encrypted or scrambled as soon as it leaves your PC. This
security protects it and escorts it until it arrives safely at our server.
Your data is then unscrambled and authenticated by our SSL (Security
Socket Layer) server.
Cookies are small pieces of information that are stored by your browser
on your computer's hard drive. Our cookies do not contain any personally
identifying information, but they do enable us to provide features such
as storing items in your Shopping Basket. Most Web browsers automatically
accept cookies, but you can usually change your browser to prevent that.
Even without a cookie, you can still use most of the features in our
store, including placing items in your Shopping Basket and purchasing
We personalise your shopping experience by using your purchases to
shape our recommendations about products that might be of interest to
you. We also monitor customer traffic patterns and site usage to help
us develop the design and layout of the store.
All data used within our office is protected by our secure fire-walled
system. It all means that you can be confident that our system is secure.
R-E-M will be happy to discuss any concerns you may have concerning security.
Please contact 0845 375 4475.